Shipping Info
When will I get my order?
Delivered to your doorstep = warehouse order processing time + carrier shipping time
Since these 2 elements ultimately determine when your order will arrive at your doorstep, when planning for your delivery date, be sure to include both the basic order processing + carrier shipping time outlined below.
- warehouse order processing time: as soon as your place your order, it's sent to our warehouse for production, picking, and packing. Once packaged up, we'll hand it over to a shipping carrier.
- shipping carrier time: once handed over to the shipping carrier (like USPS), the carrier will update your tracking # as it transports the package to your address.
Warehouse Order Processing Times
Our products are made to order just for you. While this helps us eliminate the waste associated with overproduction, it means that our team needs an extra couple business days to prepare your order. On each product page, a general warehouse time estimate should be listed. Generally, our team needs 3-5 business days but in most cases, orders are ready for the carriers within 48 hours.
Shipping Carrier Times
Depending on the shipping method you choose during checkout, carrier times may vary. A basic outline of carrier service levels are:
- Standard: 6-8 business days
- Express: 4-5 business days
*If you live in a remote or rural area, express shipping may not be available to you and standard shipping may take a bit longer.
Note: business days do not include Saturdays, Sundays, or Local Holidays.
When will my tracking show movement?
Sometimes, even after we've given the package to a shipping carrier, the carrier may take 1 day to update the tracking.
What if I entered the wrong address during check out?
To reduce the possibility of a lost or delayed package, please ensure you enter your correct shipping address during checkout. If you accidentally entered the wrong shipping address, please contact us immediately after placing your order. We cannot take responsibility for incorrectly delivered shipments if the address you entered during checkout is incorrect.
General Shipping Disclaimers
We reserve the right to refuse to cancel, limit, or decline to fulfill orders at any time for any customer. Some reasons we may cancel your order include:
- Potential fraudulent activity
- Irregular, or excessive returns history